Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms or email
• Request information about our services
• Subscribe to our newsletters or communications
• Engage with our services as a client

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Information about your annotation and labelling needs
• Any other information you choose to provide

1.2 Client Data

As part of our annotation and labelling services, we process data that you provide to us for annotation purposes. This may include images, videos, text, audio files, and other media. We treat all client data with the highest level of confidentiality and security, in accordance with our service agreements and applicable data protection laws.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our annotation and labelling services
• Communication: To respond to your inquiries, provide customer support, and send service-related communications
• Business Operations: To manage client relationships, process transactions, and fulfill contractual obligations
• Website Improvement: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you promotional materials and updates about our services (with your consent, where required)

3. Data Security and Confidentiality

We understand the sensitive nature of the data we process. We implement industry-standard security measures to protect your information and client data, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Confidentiality agreements with all team members
• Restricted access to client data on a need-to-know basis
• Secure data storage and backup systems

All client data is treated as confidential and is used solely for the purpose of providing annotation and labelling services as specified in our service agreements. We do not share, sell, or disclose client data to third parties except as necessary to provide our services or as required by law.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as cloud storage providers, payment processors, and analytics services. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our clients or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
• With Your Consent: When you have provided explicit consent for us to share your information.

We do not sell, rent, or trade your personal information or client data to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.

We use cookies for:

• Website functionality and user experience
• Analytics and performance monitoring
• Security and fraud prevention

6. Data Retention

We retain your personal information and client data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client data is retained in accordance with our service agreements and may be deleted upon request or at the conclusion of our service relationship, subject to any legal or contractual obligations.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Objection: The right to object to certain processing of your information
• Data Portability: The right to receive your information in a structured, machine-readable format
• Withdraw Consent: The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@scanrabbit.com. We will respond to your request in accordance with applicable data protection laws.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: